Company: Olivine Ltd.
Job location: House 1046, Avenue 08, Road 06, DOHS Mirpur, Dhaka, Bangladesh
Vacancy: 03
Job context
Olivine Ltd. is looking for a system support agent who is responsible, customer-focused and skilled in communication. You will handle customer enquiries across multiple channels, provide accurate solutions, and ensure a positive support experience through professional, timely responses.
Responsibilities
- Respond to customer enquiries via the Facebook page, service cloud software and phone calls
- Resolve issues by identifying complaints, determining root causes, explaining solutions and following up to ensure resolution
- Record and maintain details of customer communications according to company guidelines
- Maintain good knowledge of company services (e.g. Land Services Software) to answer queries accurately
- Follow all communication procedures, guidelines and policies
- Be accountable for instant and timely customer communication
- Maintain regular attendance and effective time management
- Build sustainable peer-to-peer and customer relationships through open, interactive communication
- Contribute to team efforts by completing assigned tasks and supporting colleagues
- Keep a positive, empathetic and professional attitude toward customers and team members
- Keep accurate records of customer interactions and file all related documents
Education
HSC / Diploma / Graduation (any discipline)
Experience
- Experience in customer or system support is an advantage
- Freshers with strong communication skills are encouraged to apply
Additional requirements
- Excellent verbal and written communication in Bangla and English
- Basic computer knowledge and ability to work with support tools
- Strong problem-solving and customer-handling skills
- Ability to work under pressure and manage multiple tasks
- Punctual, disciplined and team-oriented
Salary and benefits
- Salary: Negotiable (based on experience and skill)
- Two festival bonuses per year
- Yearly salary review
- Friendly work environment with opportunities for career growth and skill development
Job nature
Full-time. Office time 9:00 AM – 6:00 PM, Sunday to Thursday, with refreshment on alternate Saturdays.
How to apply
Send your CV to career@olivineltd.com with the email subject Job Application for System Support Agent. Only shortlisted candidates will be called for interview.