Vacancy: 02
Responsibilities
- Responding to customer enquiries via the Facebook page and service cloud software
- Responding to customer enquiries via phone calls
- Resolving customer problems: clarify the complaint, determine the cause, select and explain the best solution, and follow up to ensure resolution
- Recording details of phone communication with customers as per guidelines
- Gathering knowledge about services (e.g. land services software) to answer customer queries
- Following communication procedures, guidelines and policies
- Being accountable for instant communication
- Ensuring regular attendance and proper time management for the best possible productivity
- Building sustainable peer-to-peer relationships through open, interactive communication
- Contributing to team effort by accomplishing related results as guided
- Maintaining a positive, empathetic and professional attitude toward customers and colleagues
- Keeping records of customer interactions and filing documents
Employment status: Full-time
Education: HSC / Diploma / Graduation
Job location: House 310 (5th floor), Road 21, New DOHS Mohakhali, Dhaka 1206
Salary: Negotiable, based on skills
How to apply
Fill in the application form at forms.gle/39LTr3yh1KTy9RvHA. Application deadline: 27 September 2022. If you are confident in your skills, you may also walk in to our office for an interview.